Shipment & Delivery

We do our best to make sure all orders are delivered to our dear customers with safe packaging and in the shortest possible time! we have tried to write useful information about the estimated time of order delivery for you in the shortest line and by summarizing long explanations on this page.

Shipping Costs :

We offer free shipping on all orders

Shipping Methods:

USPS, DHL,

Where Do We Deliver?

We are currently shipping products to the USA And other countries that shows below.

Order Cutoff Time :

5:00 PM (GMT-05:00) Eastern Standard Time.

Delivery Time:

The total delivery time for your order is the sum of the handling time and the transit time. Please note that our estimated shipping timelines do not include handling or production time.

Handling time:

We take 1 - 2 Business Days as handling time before shipping the products and then we ship them between Monday - Friday, not including public holidays.

Transit Time:

Shipping times vary based on the delivery location. Here are our estimates:

UNITED STATES : 7-12 Business Days.

Canada, Australia, New Zealand: 10-14 Business days.

Europe: 14-20 Business days.

Central & South America: 12-20 Business days.

Asia: 10-20 Business days.

Africa: 14-30 Business days.

Tracking:

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 8- 20 of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Order Cancellation:

1. To cancel an order, email us at support@gtocase.com.
2. You may cancel your order within 24 hours of placing it. If the order is canceled before it is shipped, no fees will be charged.
3. If the order has already been shipped, it cannot be canceled, or the buyer will be responsible for return shipping costs.

Change of Address:

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@gtocase.com

Contact information:

Email: support@gtocase.com

Phone: +8617377407493

Address: Room 019, 6th floor,Lucky Lai Business Bldg. B Bldg, Xixiang Street, Baoan District,Shenzhen Guangdong 518102 China

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)