Q: What currency is the price I see on the website?
A: All prices are in USD.
Q: How do I place an order?
A: Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.
Q: When will my order be dispatched?
A: We take 1 - 2 Days as handling time before shipping the products and then we ship them between Monday - Friday, not including public holidays.
Q: How do I change my address?
A: We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@gtocase.com
Q: I need to cancel my order?
A:If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy
Q: How can I track my package?
A:After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.
Q: What payment methods do you accept?
A: We accept all major credit cards through our merchant service provider Visa, Mastercard, Discover,and American Express.This also includes paypal payments
Q: How much is the shipping charge?
A: We offer free shipping on all orders.
Q: How long will it take to receive my order?
A: Orders usually take 1 - 2 Days as handling time before shipping the products and then we ship them between Monday - Friday, not including public holidays.. Your order will arrive approximately 7 - 12 business days after it’s shipped.
Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.
If you have any further questions, please do not hesitate to contact us：
Email: support@gtocase.com
Phone: +8617377407493
Address: Room 019, 6th floor,Lucky Lai Business Bldg. B Bldg, Xixiang Street, Baoan District,Shenzhen Guangdong 518102 China
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)